For the rest of my very cold walk through the park I took my gloves off so I could text, take a picture of my dog and answer my phone…I might have been able to do all this with my nose but I choose not to look like an idiot and just let my hand freeze.

Fast forward to last night when I’m Christmas shopping at Target and I happen to come across the perfect present for everyone who has a smartphone:  TOUCH SCREEN GLOVES!  How did I not know about these before?  I ended up buying a pair for all my friends and family with smartphones – which is everyone.  So after my semi-expensive trip to Target, I Googled these gloves and it turns out they are everywhere!

While I realize you (or my boss, hi James!) are probably thinking this has absolutely nothing to do with what we do here at Thoughtprocess Interactive, consider this:  Morgan Stanley’s analysts believe that based on the current rate of change and adoption, the mobile web will be bigger than desktop Internet use by 2015.  That means if you want to get on the internet anytime during the winter in the future (without your hands freezing off) you may want to invest in these touchscreen-friendly gloves.

Or you can just use your nose.

We know, we know, Facebook has had so many changes lately it’s hard to keep up with them all. If you are a casual user, there are plenty of new features to explore. You may see some changes in accessing some of your games, or notice different content on some business pages, but generally you’re good to go.

However, it gets trickier if you’re a business owner who has developed Facebook apps. Starting October 1st, apps that run on Facebook must be hosted from a secure server. Facebook is requiring this to help protect the privacy of its users. What does it mean to you? If you don’t have a SSL certificate for your app’s site domain, your app will not show up on Facebook anymore – meaning your fans won’t see it!

Don’t worry, we’re here to help. If you host your application with us, we can get a SSL certificate set up for your domain. If you use a different host, they’ll be able to help you. Either way, you’ll just need to provide some specific information that verifies you are the owner of the site, and you’ll likely have to pay a small amount to buy the certification from the company that provides it. The most commonly known certificate provider is VeriSign, but there are plenty to choose from, with a variety of features and prices.

If we can help you, let us know. In the meantime, enjoy the latest features on Facebook… we will be back soon to guide you through more of the interesting changes that are happening there — stay tuned!

Ticker & Chat: The new ticker on the top right of your homepage shows real-time posts making them easier to go through.  Just hover over any story to see entire update.  Additionally by clicking your chat sidebar the ticker attaches to the top.  You can chat while navigating to any page you like while watching your friend’s status updates change.

Photo Layout: You probably noticed the creative way our pictures are now laid out in our News Feed.  This is purely for our viewing experience and gives business pages a more unique way to attract “likes”.

Top Stories:  Facebook’s new concept shows posts that you will most likely find interesting and puts them at the top of your feed when you first log in.  The top stories are marked by a blue tag on the top left corner of the post.  To remove them from your top stories just click on the blue tag and they will be removed.  To add a top story that you are interested in just hover over an update where the blue tab would be and click-it’s that easy!

Friend Lists:  Facebook’s new “Smart Lists” are just that-Smart.  Smart lists automatically create lists for your city, work, family, and school.  You can add friends or brands you follow to the lists Facebook automatically created for you, or you can create a new list to organize your friends even better.  To create a new list or edit an existing list click on “Lists” on the left of your News Feed.

Here you can see a list I created based on my favorite movies and television shows making it easy for me to skip all the news feed and go straight to my shows.

Friend List Dropdown:  You can also organize your friend into lists right from their profile page.

Subscribe:  The subscribe button allows you to hear from people that you are interested in, even if you’re not friends.  You are automatically subscribed to all your current friends updates and with the subscribe button you can choose which of their updates you see.  For example, if you have a friend who is always playing Facebook games (we all have those friends), you can hide all those game posts in a simple step.

Not all profiles have a Subscribe button.  Only people who allow subscribers will have the Subscribe button on their profile.  If you choose to allow Subscribers they will only see the things you share publicly.

What do you think of all these new features?  Love it or hate it?

http://buddypress.org/

http://2011.uxlondon.com/
http://www.saltercane.com/

Any person or company with a consumer-facing web site, if they are paying any attention at all, will want their site to be mobile phone accessible soon if not sooner. Assuming 1024 pixel wide screens isn’t going to cut it, these two sites show how it can be done really well in just one smart design, rather than the usual way (sniffing out the client browser and redirecting mobile phones to a different version).

Resize your browser and watch what happens as it get narrower. (Use Firefox or a webkit browser like Safari — IE need not apply.) The first site re-flows in each section and the bio pictures shrink down as the page gets narrower. The second site dynamically re-flows from three columns to two columns to one.  If you have a browser on your mobile phone, look at the sites there too. Very cool!

You can read about the technique from the guy who designed those sites here:

http://adactio.com/journal/

Something to think about.

Unfortunately, now having seen the trailer, I still can’t tell you much about it. Why is that? Because I was so busy marveling at the choice of music that accompanies the entire preview to notice any of the actors or plot points. The whole thing plays against a gussied up version of Radiohead’s classic anthem, “Creep,” sung by a youth choir accompanied by piano.

As I listened to it alongside a montage of Facebook status updates, changes in relationship status, profile pictures and the like, I was totally blown away by what an absolute perfect commentary it is on Facebook and the population(s) it serves. Totally one of those connections you can’t believe you haven’t already made yourself.

To whomever is responsible for this stroke of genius: Bravo.

The world’s most lovable half-giant delivered a very important life message to Harry Potter in the statement above. Fortunately for Harry, he learned this lesson from a friend, rather than learning things the hard way. If only everyone could be so lucky…

To work their magic, SEO strategists make use of a variety of complex and ever-evolving tactics that can be difficult to explain, and even harder for those who are less than web-savvy to understand. To further complicate matters, not all SEO methods and professionals are created equal, and this uneven relationship can make it all too easy for web novices to end up getting scammed.

So put on your Sorting Hats. Here are a few simple rules to help you ensure that you are not one of the unfortunate many to get scammed by dark wizards.

Run away (Disapparate if you can) from:

• Companies that claim that they will optimize your site through “meta tag optimization and submission to the search engines.” It is well known that this tactic will no longer accomplish anything in terms of increasing search engine rankings
• Anyone who guarantees you a certain position in the search engines. Since the search engines run on their own proprietary algorithms, no one can guarantee a particular ranking
• Read fine print. Many companies use questionable tactics to meet their “guarantees”
• Be wary of anyone who won’t tell you what they are doing to your site, or says that they can do all of their work behind the scenes without changing the appearance of your site. The odds are that person is either doing nothing at all or engaging in some risky SEO strategies that can ultimately lead to a penalty for your website

Keep in mind:

• A high ranking is not everything when it comes to measuring SEO success. If you get a top ranking for a keyword phrase that doesn’t deliver relevant traffic to your website, then it has no value to your business. Having a lower ranking for a high converting keyword is far more valuable than being number one for some obscure phrase that no one searches. You and your SEO consultant should work together to find the appropriate keyword phrases for your business
• The SEO consultant you are working with should be concerned about your overall marketing objectives. SEO is just one component of an integrated marketing strategy, so understanding a client’s business is a vital part of any successful SEO strategy
• Be an active participant in the planning phases for your SEO project. Be sure to give frequent feedback on keyword suggestions, copywriting and site architecture recommendations
• Before any work begins, outline a detailed plan for measuring success with your SEO consultant. Specify what metrics will be tracked, what kind of reports will be generated and how often you will hold a review to discuss key accomplishments and next steps

Au contraire, my friend. Email marketing is alive and well, and still gaining ground as an effective marketing tool. Let’s look at some supporting evidence:

• 73% of email marketers say they are planning to increase email’s priority in their future marketing plans. eROI (2009)
• 50% said they’re more likely to buy products from companies who send them email, whether their purchases are online or at a place of business. – Epsilon “Branding Survey” (Feb 2009)
• 80% of Marketers Report Email Is Strongest Performing Media Buy Ahead of Search and Display. – Datran Media, “Marketing & Media Survey” (2008)
• 44% of email users said email inspired at least one online purchase, and 41% said it prompted at least one offline purchase. – JupiterResearch’s The Social and Portable Inbox (2008)

Pretty impressive stats. I also explained to the client that I had just received an email coupon from a favorite retailer that very morning and was planning to make a purchase on my lunch, as I often do. Seriously, my inbox is liquid gold for retailers.

So knowing that email marketing is alive and well, let’s look at some statistics related to email marketing best practices:

• Get to the Point With Your Subject Line. Emails with shorter subject lines significantly outperform emails with longer subject lines. 38 to 47 characters is the average number of characters that show up in the subject line of 57% of all U.S. email recipients’ email programs. – Epsilon (2009)
• Just Say No to Hump Day. Open rates are highest on Mondays, Tuesdays, and the weekends. – MailerMailer (2008)
• People like email with coffee and sandwiches. A recent eROI study found that 49.4% of marketers testing email find sending mid-day (10am-2pm) to be best, while 31.5% find start of the business day (6AM – 10AM) best.
• Beware of Frequency Freakout. A Jupiter Research Study showed that 40% of respondents stated the #1 reason they stopped subscribing to opt-in emails was because they were getting too many offers. While there is no magic number for how frequently you should send an email, the largest percentage of marketers choose to send weekly.

Obviously, both of these networks hold value (and/or create value) for their users. Both are very popular and both are adding members like mad. Both are also likely to take a hit in membership over the next several years as users grow bored with them and move on to the next big thing (which will probably be something from Google – like everything else). That said, if you had to hedge a bet on the success of one or the other, you might be inclined to go with Facebook since 250 million users is a lot more than somewhere around 5 million (though no “official” membership data has been released by Twitter). But it’s another shared characteristic of both networks that gives me pause: each has yet to turn a profit.

Popularity aside, we all know that nothing is free – and if these networks can’t figure out how to turn their fame into fortune, they’re sunk. Both have legions of super-smart people working tirelessly to try and figure out how to be profitable.

So why do I think Twitter has a better shot? Two reasons:

1. This article from today’s NYTimes.
2. And this article from Newsweek.com.

I found the most important information in the Twitter article to be this:

Twitter, which does not yet make money, is now concentrating on teaching businesses how they can join and use it, Mr. Banerji said, and the company plans to publish case studies. He is also developing products that Twitter can sell to businesses of all sizes this year, including features to verify businesses’ accounts and analyze traffic to their Twitter profiles.

For the Facebook article, it’s this:

The paradox of the social network is that trust—the very lifeblood of the site’s growth—may be the same thing hindering its financial success. Recently, the company faced a series of heavily-publicized battles when users were turned off by Beacon, an initiative by the site that targeted advertisements at individual users without their consent. After many Facebookers protested, discussions arose over what information Facebook owns about each of their users, and a new privacy code was established on the site.

Facebook members have grown too comfortable with the idea of the site being used for any purpose beyond the one it currently serves in their lives. They don’t want to get messages from advertisers in their inbox (even if they really might want what’s being peddled), they want messages from friends. Period.

Twitter on the other hand is new enough not to have fully cemented this kind of relationship with their users, and already seems to have an audience that is more open and accepting of commercial overtures. What’s more, some of the possibilities for revenue opportunities they’ve floated seem like winners. If I was a business owner or celebrity, I’d be more than happy to pay for the ability to weed out imposter accounts or access analytics of my profile page (at least one of which should be possible and free to begin with, but that’s a topic for another post).

Anyone disagree?

As part of their sponsorship efforts, Black Magic entered a customized, Ford F-150 SVT Raptor driven by the guys at Garage 419 into the rally to get in on the action and get extra mileage (pun intended) out of their participation.

To put rally fans in the passenger seat with the Black Magic team, we built a custom microsite with flash features for daily updates, race tracking and even a custom YouTube Channel. Through daily blog posts, an up-to-the-minute Twitter feed, maps, photos and videos, Black Magic fans were able to live the experience of an exclusive and world-renowned automotive event and interact directly with the brand in an engaging and authentic way. Check out our portfolio for more information or visit the site to see things for yourself!

A not-so-surprising report from J.P. Morgan tells us that the search engine is having trouble swaying people away from their usual search habits. No shocker there, it’s only a month old, and old habits/homepages/installed search toolbars are hard to break. But here are a few interesting highlights from the study:

• 59% of respondents had heard of Bing. Of that group, only 42% had tried it.
• Of the group that had tried Bing, 61% used it five times or less in June, which seems to suggest that people were interested in test driving it, but not making a permanent change.
• Interestingly, the people who gave Bing a try were primarily users of Ask and AOL, not Yahoo or Google. Only 10.6 % of surveyed Google users gave Bing a shot, whereas 25.8% of AOL users were willing to consider jumping ship. And really, if you wake up and find yourself using AOL, you should jump ship. Jump into any waters. Anywhere. Save yourself now…
• Despite the fact that the buzz around Bing (how many onomatopoeias can you use in one sentence?) was focused on design and reorganization of content, the interface was not what turned people on the most. 38.3% of surveyed Bing testers said that the relevance of the results was the greatest strength of Bing. Which validates what Google and search engine users have been saying all along…It’s relevancy that matters.

These are some important facts to think about, but I’m not ready to throw in the towel on Bing yet. I for one love to see competition in the search market because it drives innovation and in general, just makes things more fun and interesting. One important challenge that this study points out is that most people are unwilling to switch search engines simply because they are happy. 63% said they saw no weakness in their current search experience. It’s going to take some serious innovation powerful marketing to cause a breakup in search relationships for people who are already satisfied with their search experience.

The move to the web follows FedEx’s surprise decision to forgo ad space in the last Super Bowl after 20 years as a notable advertiser. At the time, the company felt like the expense ($3 million for a 30-second spot this year) was unjustifiable in light of the economic downturn. As FedEx’s director of advertising makes clear to the NY Times, the reach and relative affordability of the web has become impossible to ignore:

Steve Pacheco, director of advertising at FedEx, said the new infomercial campaign reflected FedEx’s acknowledgment of the growing sentiment that “lunchtime is the new prime time,” meaning that the multitudes who watch videos online while chomping sandwiches in cubicles rival those wielding remote controls at night.

“We’re still very involved in television, especially with all our sports and sponsorship support,” Mr. Pacheco said. “But digital advertising and communication is taking a bigger role in the overall plan, because we try to scale our media plan to be where our customers are.”

If your message is accepted you will receive a picture of the printed message as well as the location so you can figure out when the riders will be passing it. You can submit your message online or via text message to get in on the action!

Next up in the contenders’ corner – Microsoft’s Bing. Check out a few reviews of Bing and a short video that illustrates how it feels it may knock off the Champ.

http://www.reuters.com/article/bigMoney/idUS183638463920090529

http://www.decisionengine.com/Default.html

Niche social networking sites are absolutely something people want to do. People clearly want to do this. . .[and] as people get more comfortable with social networking via Facebook, Twitter, they will look around and say, ‘I want a social network for this particular group.’

Read the whole interview…

“The show would feature players using Twitter to follow their favorite celebrities while competing in an interactive challenge. Producer Noah Oppenheim said the show would be the first to bring immediacy of the site to TV.”

I would say more, but I just vomited on my keyboard.

Behold: The Wordsmith

For privacy, Google claims that your answers to these questions are not tied to your Google account, even if you are logged in. However their servers will automatically record information including a cookie, ip address, browser type and language, and the date and time of your answer.

So it makes me wonder, why experiment only with health-related searches? In the future will they consider adding additional questions for other types of searches too, if they feel this will help improve their search results (and ad serving technology)?

1. People who are extremely lazy. And by extremely lazy, I’m talking too lazy to move one hand from the keyboard to the mouse. Or maybe you have a bad case of laptop touchpad hatred like me. For these folks, Keyboardr lets you search the web in a “mouseless” fashion, allowing you to use the arrow keys and enter button to scroll through search results and select the page you wish to explore. 
2. Competitive research. I love how the results update instantly, as you are typing in a keyword phrase. This allows you to quickly get a glimpse of all of the sites that rank for any given phrase in Google, Wikipedia and Youtube.

Most of us have Googled ourselves at one point or another. Why not? It’s out there for everyone else to see and we should know what they’re looking at! Well, Google has a (not so) recent release that gives you the power over what they see.

Google Profiles lets you define yourself in the way YOU want to be defined. It may not get rid of the spring break pictures from freshman year of college but at least it’s a start.

Now, thanks to Charmin, users can download free mobile applications for iPhones and BlackBerrys that use GPS to show you the way to the nearest public pit stop. Not only will you get location, Sit or Squat also lets users rate each restroom based on ick-factor (an average rating above 2.5 is “sit,” below “squat”) so you can avoid less than stellar accommodations (if you have the luxury of being picky).

Being a toilet paper company, this is obviously a great fit for Charmin, and it’s getting them a lot of buzz on blogs and other traditional media outlets-which is the point, of course. What’s so interesting about it though, is that Sit or Squat was a pre-existing site – the lesson being that you don’t necessarily need to be a corporate giant for a good, common-sense interactive site or application to pay off. Certainly, Charmin’s saving some cash by avoiding the cost of custom application development and Sit or Squat now has a corporate sponsor to finance their brainchild and tell the world about it. It’s a win-win.

My second take is that I can’t decide whether this is a positive commentary on iPhone users (i.e. they know useless crap once they’ve seen it and never look back), or a somewhat less flattering one (they have an endless and apparently purposeless appetite for the latest gimicky digital froth).

I dunno. You guys tell me what you think.

Full disclosure: The device in my pocket was purchased when you still called them “cell phones” and they all had hinges in the middle, so this post might just be my pent-up gadget-envy lashing out at my luddite wallet.

However, a “new” idea has been thrown on the table recently - Instead of making users pay for content, what if you asked them for donations if they like the content? Okay, so the idea isn’t new, National Public Radio has been doing it successfully for decades, but it’s something the newspapers have not tried online yet. Or at least not to my knowledge, please feel free to correct me if I’m wrong.

Start up venture Kachingle (in private beta) has a solution that some feel could help bring this model to fruition.  From a high level, the Kachingle model works like this: 

• A user creates a Kachingle account, and you determine a monthly fee of what you are willing to donate to support good content. This could be $1, it could be $50, whatever you feel good content is worth.
• You sign in once per device – PC, laptop, phone, etc and Kachingle remembers you from that point on.
• Publishers who are part of the Kachingle network place a little Kachingle medallion on thier site
• When you are visiting a blog, online newspaper, etc that you like, you click on their Kachingle medallion which notifies Kachingle that you’d like some of your monthly fee to go to that site.
• Kachingle measures your usage across sites you’ve tagged to receive money, and allocates your donations accordingly. So for example, if you are willing to donate $5 a month to good news content on the web, and 50% of your usage goes to WSJ.com, then Kachingle would give $2.50 to WSJ.com that month. The remaining $2.50 would be split up amongst the other sites you “kachingled” (not sure if that is a real term yet) based on your usage of their sites.

So the real question becomes, is the problem with the paid news model the lack of choice? Will people not pay for online content when they are required to pay for it, but change their mind if they are given the choice to contribute based on their own assesement of the content’s value?

Spencer Spinnell, Director of Google Print Ads comments in the blog post announcement, “While we hoped that Print Ads would create a new revenue stream for newspapers and produce more relevant advertising for consumers, the product has not created the impact that we — or our partners — wanted.”

The program was designed to allow the hundreds of thousands of Google Adwords advertisers to conveniently buy excess ad inventory from daily newspapers, in theory giving the newspapers a big revenue boost. Ironically, the newspapers are desperately in need of a revenue boost because most of their advertisers have moved thier ad dollars online, realizing that their newspaper ads were less effective than their online ads. So really, it doesn’t take a genius to figure out why this program failed.

Will they bailout the newspapers and just buy them? According to a Fortune magazine interview with Google CEO Eric Schmidt, no:

“The good news is we could purchase them. We have the cash. But I don’t think our purchasing a newspaper would solve the business problems. It would help solidify the ownership structure, but it doesn’t solve the underlying problem in the business.”

Well folks, at least we know they could do it, if they wanted to.  And as usual, there is a funnier version of this story at Valleywag.

Google has recently made some big claims about how Google Checkout impacts clickthrough rates on Adwords ads and overall conversion rates.  Google claims that conversion rates can increase by 40% (!) and click through rates on Adwords ads can increase by 10% for merchants who offers Google Checkout. For those who haven’t noticed, merchants who offer Google checkout get enhanced Google Checkout ads when they advertise with Google.

Of course, there is a catch to those claims. Those amazing CTR and conversion numbers are for “Google Checkout users” not for every person who sees your ad. Still, those numbera are impressive, and merchants who are looking for new ways to increase conversion rates may want to give Google Checkout some consideration.

Beyond keeping a watchful eye on risky interests and pictures, parents should also use social networking sites such as MySpace — which had about 120 million users as of this summer — as an opportunity to learn about their childrens’ favorite movies and hobbies, as well as their top friends, she said.

“You so often hear parents say ‘I don’t even know my kid anymore.’ Here’s a very easy tool to get to know your kid again,” she said.

Here’s the whole article: http://www.cnn.com/2009/HEALTH/01/05/myspace.teens/index.html

Burger King has captured the flame broiled essence of a Whopper and put it into a cologne for men. And of course they have a hilarious website to go with it. Genius. I can’t wait to see how Hardee’s answers. And PETA for that matter.

 More at their “Fire Meets Desire” website and a Yahoo Shopping article here. Too bad they are already sold out for the holidays, that would have been a great “white elephant” gift.

• Nearly nine in 10 (89 percent) feared keywords may become too expensive.
• Eighty-one percent questioned if paid search marketing is the best use of their marketing budgets.
• One quarter of respondents believe paid search marketing is too complex.
• Twenty-one percent thought it would be too time-consuming.
• Thirty-five percent felt they would need an agency to help set up a search marketing campaign.

From an advertiser and a user perspective, I’m not happy with this change. Usually Google strives to make changes that benefit users and contribute to thier financial success. However, this just looks like pure greed to me. It’s way too easy for a user to accidentally click on an ad that hovers right below the search box, creating not only user frustration, but a potential wasted click for the advertiser.

As we can see below, this feature is also integrated with Google Maps:

It’s important to note that you have to login to http://draft.blogger.com to use this feature. You can read more on this feature here at the Blogger in Draft blog.

“This fall, we changed our policy around beer, for the first time allowing advertisements of its sale in the U.S. via AdWords. And starting today, in response to advertiser feedback we’ve received over the years, we’ll permit the advertisement of hard alcohol and liqueurs that target the U.S.”

Or maybe it has something to do with the economy…

Anyway, I thought it would be fun to see what our local (now quasi-local) brewery Anheuser Busch was doing with PPC. I ran a couple searches on “beer” and “mmm beer.” I was disappointed to see that no one is bidding on “mmm beer” because that would be my search of choice.

Then I began to wonder if Bud Light has clickability, not just drinkability. I searched “light beer” and this is what I saw: 

My analysis is that this particular ad doesn’t have much clickability. Thoughts?

http://bewareofthedoghouse.com/

And can I put a plug in for their spend $25 get $10 off coupon they’ve been sending out lately. Another great way to pick up some much needed foot traffic.

Some of the arguments: “Online marketing increasingly aims for awareness, consideration, preference and loyalty all at once…Marketing managers can therefore defend their online budgets as being both above and below the line.” And in relation to traditional forms of advertising: “All this makes spending on [online] advertising much less speculative, so that it starts to be treated instead as a cost of sales.”

San Diego Calc teacher sells ads on his tests to recoup money lost in budget cuts. Brilliant. I’m just glad I’m finished with school because my mother would have bought a large banner at the top of the test threatening me to fail another Calc test…

http://www.popularmechanics.com/technology/industry/4259135.html

And apparently Microsoft is working on just this thing, with collaborative searching:

http://www.popularmechanics.com/technology/industry/4292830.html?page=2 (see #7, collaborative search)

My mind’s too simple to make sense of it all, but it looks like there are some big things coming.

So I want to whine and kick and scream because this hasn’t rolled out to my Google account yet, but Google launched SearchWiki today. Instead of testing it, I have to sit back and envy others who are using it and tweeting about it.

Here’s an article on Mashable about how it works: http://mashable.com/2008/11/20/google-searchwiki/

According to Mashable (and jerks who already have the feature), SearchWiki allows you to re-order search results, remove or add links to the search results page, and leave notes with any listing which others will be able to view.

Wow, major changes.

Apparently they are both threatened with extinction. Well, according to this article by the Wall Street Journal. Ouch.

This is a web ad that was launched as part of a print and online advertising campaign for Motrin on Sept. 30th, and it’s a great example of two things:

1) Copywriting matters.

2) Word of mouth combined with web 2.0 is powerful thing.

So, what happened here is Motrin designed a campaign that is obviously targeted to a very valuable demographic: women with children. Their primary message can be found in the Clintonesque tagline they’ve used at the end of this ad: “Motrin. We feel your pain.” Nice, right? Simple enough. Makes sense. And then it all goes downhill.

Someone at Motrin decided that the best way to make this connection would be to focus on the aches and pains associated with wearable baby carriers – which have become popular with parents over the past several years because of the unique bonding experience they provide. This too, is all well and good, until you read/hear the first line of the ad:

“Wearing your baby seems to be in fashion.”

Hmmm. Right off the bat, you’ve got problems. First, this statement could (and coincidentally, did) imply that wearing your baby in a carrier has more to do with appearing fashionable or hip than bonding with your child (think Paris Hilton clutching a miniature dog on a red carpet). Generally, anything that may compare someone’s child to a celebutant’s chihuahua is unwise. But, there’s still an opportunity to clarify with the follow-up statement, which includes the phrase:

“Supposedly it’s a real bonding experience.”

So close! Replace “Supposedly” with “There’s no denying that” and you’re home free! Until this next doozy:

“I’ll put up with the pain because it’s a good kind of pain. It’s for my kid.” (getting warmer…) “Plus, it totally makes me look like an official mom.” (Cold)

Clearly, nobody ran this copy past anyone from the target audience-or a good editor (which, for the record, is almost always a wise move). As you might expect, mothers of America were none too pleased, and they voiced their dismay in a big way. The ad was pulled after two days of a massive mommy 2.0 backlash on Twitter and blogs across the internet.

Motrin’s new PR problem is a perfect example of how little appealing graphics and a good idea (or intentions) mean if the copy isn’t right.

“We understand that the recent economic turmoil has created a lot of uncertainty in the lives of [removed] publishers. During these difficult times, we’re continuing to invest in innovations that improve publisher monetization and advertiser value in the content network.”

The letter then went on to say that the company realizes the partners are one of the company’s greatest assests and the company does not take for granted the fact that their success is tied to their partners’ committment.

“We’ll keep driving technological progress, but our best asset will always be our publisher partners. The strength of [removed] lies in the value of the content you bring to users and the quality of the sites you bring to advertisers. Our success is tied to yours. We look forward to partnering with you for the long term, and remain dedicated to helping you succeed.”

So it’s probably obvious to you now who this letter came from even though I removed their product name twice. It came from Google. The phrase that was removed twice was “Adsense.” Google is reaching out to Adsense publishers with a heartfelt email. 

One would think that an email that went out in mass to an entire nation of Adsense publishers wouldn’t have much of an impact on an individual level. But it did have an impact on me actually. It made me think for a couple of reasons:

1.  It caught me off guard initially because Google isn’t exactly known for customer service with Adsense Publishers. Granted their CS has been improving quite a bit over the last couple years, but still, it was unexpected.
2. After the initial “huh” moment, it made me think of something more important. I thought about how critical customer service can be when times are tough economically. When your clients are feeling the pinch of a recession, a little extra customer service goes a long way. Letting your clients know that you value their business and that you’re committed to helping them succeed can make all the difference in the world. It could be the difference between developing a long-lasting and respected relationship with them or being the first to find out they’ve recently had budget cuts.

Here’s a summary of the new ad formats in the works, but you can read Danny’s article on Advertising Age here.

1. “Show Products” Ads — Very cool for ecommerce sites. This ad format provides a little plus symbol under the ad copy that says “Show Products From [Merchant Name]“. Users can click on the plus symbol and product listings with images will appear beneath the ad, pushing competitors ads down the page (extra cool). Will we see this in time for Christmas?

2. Google is testing ads on Google Image Search – Banner ads (yep) have started appearing on Google Image search, near the bottom of the page. People have also seen adwords listings with images next to the ad copy.

3. Google is testing “Promoted Videos” on YouTube – Just like Adwords for video. These ads run alongside the normal YouTube search results, and allow advertisers to promote their video content on YouTube on a CPC basis.

4. YouTube “Click to Buy” links – Now you can see these links below some videos. It allows viewers to purchase products related to the videos they are viewing. It generates some revenue for Google, helps calm some compyright infringement issues, and it helps publishers convert viewers to a sale. Very clever. It makes me wonder how many times I would have bought something directly from my TV, after viewing a commercial, if I had that option. Probably too many times, especially during those super motivating infommercials…

5. More ads at Google Maps – We’re starting to see text ads show up beneath the map area on some maps.

http://www.hyundaigenesis.com

I’m pretty impressed.  Makes good use of video, some cool pseudo 3D stuff, and… I got there by clicking on a banner ad, so their ads are good too.  Pretty nice campaign altogether.

http://www.silverpop.com/news/press/10_02_08.html

I was just reading a SearchEngineLand article stating that Google has rolled out audio indexing (GAudio) for YouTube videos on the YouTube political channel and will soon roll it out to all YouTube. That’s very exciting stuff, as it presents a great opportunity for companies who publish great content videos to start seeing their videos rank for important keyword phrases, and increases the relevancy of video rankings. It’s a necessary advancement beyond using meta data to rank vidoes.

Granted, it also presents the opportunity for keyword spam in video content, ie “Governor Palin, we need you to mention ‘Maverick’ 3 times in this speech, and put strong emphasis on it once at the beginning.”

http://www.techcrunch.com/2008/09/26/what-is-the-deal-with-this-stupid-lighter-iphone-app/

This is a pretty cool opportunity for website owners who don’t have the budget or the technical expertise to build social features into their site. It’s a free gadget/widget based way to implement social features such as rating systems, user community, comments, photo sharing, etc onto a site. It helps a site grow virally by allowing you to invite friends from other social networks such as Facebook, LinkedIn, etc. As with other open source projects, independent developers are contributing new social gadgets all the time, so the library is growing.

It’s still in beta invite only mode, but I’d expect to see heavy use of these gadgets in the near future.

Some interesting facts in here. I was kind of surprised that Yahoo Mail is the most popular mobile website in the US and that the Motorola Razrs (curse them) are the most owned devices among mobile internet users in the US.

http://www.yammer.com/

They also offer Yammer iphone, blackberry and desktop apps

How to Blog for Your Business – the Good and the Bad.
http://www.usnews.com/blogs/risky-business/2008/9/10/how-to-blog-for-your-business–the-good-and-the-bad.html